All Reported Problems
Every documented issue for this vehicle, organized by category
Documentation Opacity
1 issue reported
Kia's privacy policies related to vehicle data collection and usage are described as opaque and confusing. Owners and reviewers struggle to understand exactly what data practices the company employs.
Electronic Alerts & Nags
1 issue reported
The Kia Soul's auto start/stop system automatically shuts off the engine at stops to save fuel but restarts it when needed. Owners report it unexpectedly activating in neutral with the parking brake o...
Interface Friction
3 issues reported
The Kia Soul prevents owners from locking the doors when the engine is running, even if the vehicle is parked. This creates insecurity when briefly leaving the idling car unattended, such as running b...
After a Kia OTA software update adding YouTube and Entertainment features to the infotainment system, owners report being unable to access them via the Kia Access app or otherwise.
The 2024 Kia Soul's digital speedometer displays speeds 2 mph higher than actual, as verified by phone GPS apps and police radar signs.
OTA Behavior
2 issues reported
The Kia Soul's navigation system receives over-the-air (OTA) software updates via Kia Connect. Owners report these updates frequently show as 'temporarily unavailable,' preventing installation despite...
Kia Connect allows remote OTA pushes of vehicle software and hardware changes, including recalls. These can occur without prior notice, potentially affecting stored data.
Privacy & Surveillance
8 issues reported
The Kia Connect (formerly MyUVO) connected car system in Kia Soul vehicles enables GPS location tracking, which a parent used to monitor their college student's driving without her knowledge. Owners r...
Kia collects highly sensitive information including genetic data, sex life details, medical conditions, racial origin, religious beliefs, biometric data, and email/text contents, despite claiming not ...
Kia sells collected personal and vehicle data to third parties, in addition to sharing with unspecified providers via Connected Services and third-party dashboard apps.
Kia Connect collects detailed vehicle data like speed, braking, seatbelt use, geolocation, and driver habits, with My Car Zone features like Geo-Fence and Speed Watch logging other drivers' behavior t...
Kia Connect data collection cannot be stopped via app or settings; owners must call the Kia Connect Call Center to request hardware deactivation, and even free Lite package continues collecting data.
Previous owners can retain access to vehicle data and settings if not deactivated, allowing them to track location and control features; requires dealer or call center to disable.
Security flaws allow hackers to remotely control Kia vehicles using the VIN, including locking/unlocking doors, starting/stopping the engine, and accessing the 360-degree camera feed.
Kia cannot confirm whether data stored on the vehicle or transmitted is encrypted, raising risks of interception or breach.
Remote Control Capability
2 issues reported
Kia Connect's remote control capability allows Kia to change, alter, or modify device settings or configurations on your vehicle. Owners complain this invades privacy and control as Kia can adjust set...
Kia Connect services can be suspended, terminated, or downgraded by Kia at any time without notice or liability. This leaves owners without access to remote features unexpectedly, even without cause.
Subscription Lock-in
1 issue reported
Although Kia Connect with remote start via Kia Access app is standard on 2025 Kia Soul trims, owners report dealerships confirming no official remote start parts or app activation by VIN, forcing cons...
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