All Reported Problems
Every documented issue for this vehicle, organized by category
Documentation Opacity
1 issue reported
Lexus vehicles and services involve numerous privacy policies, notices, and statements covering cars, apps, connected services, and on-board cameras. Owners find it difficult to track down and underst...
Electronic Alerts & Nags
3 issues reported
The pre-collision system is a safety feature that detects potential frontal collisions and can automatically brake or alert the driver. Owners complain it is excessively sensitive, braking or alerting...
The vehicle emits beeps when the door is opened, which owners find annoying and unexpected. One report notes it beeps four times now instead of the previous two.
After turning off the engine, locking, and walking away from the vehicle, the display and radio remain powered on. Owners report this as a recent issue with no clear fix.
Interface Friction
8 issues reported
The GX 550's AT&T Wi-Fi Connect feature conflicts with Apple CarPlay, forcing users to disconnect one to use the other. Owners must rely on phone hotspots for CarPlay or forgo Wi-Fi.
When using Siri in Apple CarPlay, the GX 550 inadequately lowers audio volume, only slightly muting driver-side speakers even at max settings. This contrasts with other vehicles where Siri mutes prope...
Apple CarPlay in the GX 550 requires frequent disconnection, clearing, and resetting to function properly.
The rearview camera system can freeze or fail to display when shifting into reverse. Lexus has issued a recall for this safety-critical issue in third-gen GX models.
Accessing massage seat controls requires navigating infotainment menus without a dedicated shortcut button.
Controls for seat heating and ventilation are unintuitive, requiring fiddling to access.
The Lexus app's remote start feature fails after iPhone software updates, showing error messages despite fob working fine.
Owners report general infotainment glitches including Bluetooth connectivity problems.
Privacy & Surveillance
5 issues reported
Lexus vehicles and app collect extensive personal data including precise geolocation, driving behavior (acceleration, speed, steering, braking), biometrics, facial features, interior images, voice rec...
Lexus shares and sells personal information, including contact details, driving data, and consumer interactions, with third parties for targeted advertising and marketing. This practice raises concern...
Lexus has a history of serious security lapses, including exposing location data of over 2 million users for 10 years and other leaks affecting hundreds of thousands. Encryption practices for telemati...
Lexus cannot confirm uniform worldwide rights for users to access, delete, or control their data, restricting privacy protections based on location.
Lexus can use vehicle location services to locate and recover leased or financed vehicles if owners breach agreements.
Remote Control Capability
1 issue reported
The Lexus remote control capability relies on a Data Communication Module (DCM) for features like remote start and location tracking. Owners complain that Lexus reserves the right to terminate these s...
Software Stability
2 issues reported
The infotainment system's multimedia display occasionally goes black and reboots itself, interrupting navigation, audio, and other features. Owners report this happening once in a while during normal ...
The vehicle's computer software malfunctions cause the dashboard instrumentation, infotainment system, and HUD to shut down completely while driving, leaving only basic gauges functional. In some inci...
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