All Reported Problems
Every documented issue for this vehicle, organized by category
Documentation Opacity
3 issues reported
Owners report having to use unreliable hacks for cabin climate control for pets when parked (akin to Tesla's Dog Mode feature), with no dedicated implementation available.
Mercedes-Benz's privacy documentation for connected services and data handling is scattered across multiple policies written in dense legalese. This makes it hard for buyers to understand how their pe...
Mercedes-Benz EQE SUV offers 'Digital Extras' like connected services on subscription after an initial free period. Buyers cannot find public pricing information before purchase, making it impossible ...
Electronic Alerts & Nags
6 issues reported
The EQE SUV's camera-dependent safety features like automatic emergency braking, lane assist, and cruise control sometimes display yellow warning messages on startup, disabling those systems until the...
The vehicle's automatic emergency braking system unexpectedly activates at highway speeds (45-70mph) or in normal traffic, causing abrupt stops or screeching halts without prior warnings. This has led...
Owners report frequent daily error messages including a red car with exclamation mark and yellow 'High Voltage System Checked' turtle icon, appearing from the second day of ownership on new vehicles.
The dashboard lights up with numerous warning lights and persistent alarm noises after parking, preventing the vehicle from starting and requiring dealer steps to resolve.
The adaptive cruise control and lane keeping assist systems unexpectedly initiate lane changes without driver input or brake during manual lane changes.
The safety system emits annoying beeps whenever exceeding the speed limit by even 1 mph, which requires technician intervention to disable.
Interface Friction
3 issues reported
The EQE SUV's fingerprint reader is used for quick access to driver profiles and settings. Owners report it frequently fails to recognize fingerprints, often requiring 4-5 attempts to work.
The EQE SUV's adaptive braking system adjusts regenerative braking strength, which unexpectedly moves the brake pedal position during deceleration. This creates inconsistent and confusing pedal feel t...
The EQE SUV requires manual selection of driver profiles and seat settings each time, even with separate fobs for multiple users. There is no automatic linking of fobs or phones to profiles for priori...
OTA Behavior
4 issues reported
The EQE SUV receives over-the-air (OTA) software updates via the Mercedes Me app or vehicle system, but owners report they often fail to download, install, or complete despite notifications persisting...
After software updates, including recall-related ones to the Powertrain Control Unit (PTCU), EQE owners experience new error messages, alarms, ambient lighting malfunctions, and other glitches while p...
The Mercedes-Benz Wallbox charger for EQE SUV owners shows available OTA updates but fails to install them even with auto-update enabled and restarts attempted.
Vehicle software updates install automatically via OTA with no option for customers to deactivate them.
Privacy & Surveillance
7 issues reported
Mercedes-Benz vehicles and apps collect extensive personal data including biometrics, geolocation, driver behavior, sensory inputs, and inferences about user preferences and attitudes. This occurs eve...
Mercedes-Benz shares or sells personal identifiers, inferences, internet activity, and purchasing history with marketing service providers for targeted advertising.
Mercedes-Benz shares personal information, geolocation, and sensory data like audio and video with law enforcement and government agencies when deemed necessary, including for stolen vehicle services.
Mercedes-Benz vehicles and companion app include cameras and microphones that track users and enable snooping on audio and video.
Mercedes-Benz integrated the privacy-risky TikTok app into vehicles like the E-Class sedans.
Mercedes-Benz admits no information system is 100% secure and cannot guarantee protection of collected data, with app encryption relying on user device settings.
Mercedes-Benz shares geolocation and driving behavior with other authorized users like household or fleet owners when tracking services are active.
Remote Control Capability
1 issue reported
The Mercedes-Benz remote control services allow the provider to manage vehicle connectivity and features remotely. Owners report that the provider reserves the right to deactivate these services witho...
Software Stability
8 issues reported
The EQE SUV's drive system unexpectedly shuts down or loses power, often on highways, displaying messages like 'drive malfunction' or limiting speed to 45 mph. Owners report the car becoming unable to...
The central MBUX infotainment system freezes or glitches, with GPS and climate control (AC/heat) activating repeatedly even when turned off, and preventing access to navigation. The command system can...
The power door locks activate unexpectedly, locking and unlocking at wrong times or repeatedly cycling (e.g., three doors in 15 seconds), sometimes injuring fingers. Owners must use the key fob as a w...
The scheduled charging feature, which preconditions the battery for eco or departure-time charging, miscalculates times, resulting in excessively slow charging (e.g., until 3 PM instead of 8 AM). The ...
Multiple electrical error messages appear and persist for months, even after repeated dealer service visits.
The lane-keeping assist system shuts down unexpectedly and cannot be reactivated until the car is fully powered off and restarted.
The navigation system shows inconsistent routes: one path on the heads-up display and dash cluster, but a different location on the center console screen.
The driver seat's automatic exit position feature, which moves the seat back on exit and forward on entry, stops working entirely.
Subscription Lock-in
3 issues reported
Mercedes me is the app and connected service for remote control and settings like disabling Beginner mode. Owners report being locked out of their primary account, preventing deactivation of features,...
Mercedes offers an 'Acceleration Increase' subscription for $1,200/year to unlock higher performance already possible with the EQE SUV's hardware, boosting 0-60 mph from 6.2 to 5.2 seconds.
Many EQE SUV features are available only as fee-based services or on-demand activations purchased through the Mercedes me connect Store.
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