2026 Mercedes-Benz EQS-Sedan

Mercedes-Benz scatters its privacy policies across multiple documents that are hard to find, vague, and written in dense legalese, making it difficult for buyers to understand how their personal data ...

Mercedes-Benz does not publicly disclose pricing for Digital Extras subscriptions, which renew for a fee after an initial included term, leaving buyers unable to determine ongoing ownership costs befo...

The 'Hey Mercedes' voice assistant in the MBUX infotainment system is designed to activate hands-free via voice command. Owners report it falsely triggers during normal conversations containing the wo...

The EQS's large central touchscreen runs the MBUX infotainment system, intended for seamless control of vehicle functions. Owners and reviewers report it responds slowly, fails to load navigation dire...

The Mercedes-Benz EQS-Sedan installs over-the-air (OTA) software updates automatically. Owners cannot deactivate or opt out of these updates.

Mercedes-Benz vehicles and apps collect a wide range of personal data including biometrics, geolocation, driving behavior, sensory inputs, and inferences about preferences, characteristics, and even s...

Mercedes-Benz shares or sells collected personal information and inferences to marketing service providers for targeted advertising.

Mercedes-Benz shares personal and sensory data with law enforcement and government agencies when deemed reasonably necessary to comply with law.

Mercedes-Benz experienced a major data leak in June 2022 exposing personal information of 1.6 million customers.

Mercedes-Benz admits no information system is 100% secure and cannot guarantee the security of collected information, with encryption depending on user device settings.

The Mercedes-Benz EQS remote services allow the provider to control vehicle features like navigation or connectivity from afar. Owners complain that the provider can deactivate these services at their...

Early Mercedes-Benz EQS models experienced a software glitch in the MBUX infotainment system that allowed drivers to access features like browsing the internet and watching TV while the vehicle was in...

Mercedes requires owners to pay a subscription fee to use the remote start feature via the Mercedes me connect app. This has frustrated owners who expect basic conveniences like pre-heating or cooling...

Mercedes locks a faster acceleration mode, called 'Acceleration Increase,' behind a $1,200 yearly subscription on EQS models, even though the hardware supports it. Owners must pay annually to access t...

The full 10-degree rear-wheel steering capability on the EQS is restricted and requires a $575 annual subscription in Germany, despite all vehicles having the necessary hardware installed. This limits...

Mercedes me connect offers many vehicle services and features through the Mercedes me connect Store that require ongoing subscriptions or fees after purchase. Some services also demand acceptance of t...