All Reported Problems
Every documented issue for this vehicle, organized by category
Documentation Opacity
4 issues reported
Owners report dealerships falsely promising EVgo charging credits, tax rebates, and other incentives that don't apply to their model year or have expired. Buyers discover post-purchase that advertised...
Subaru Connect services like Drive Connect require paid subscriptions after a short trial, but details on activation, duration, and benefits are unclear from the app, car, or dealer. Owners find trial...
Certain features like hands-free power liftgate are trim-specific and not disclosed upfront, surprising buyers. Documentation fails to clearly list what's standard versus optional by trim.
Insurers treat US-purchased Solterra as grey market imports due to VIN issues, preventing accurate quotes. Owners struggle with shopping for insurance as systems don't recognize the model.
Electronic Alerts & Nags
5 issues reported
The Driver Monitor system tracks driver attentiveness but continues displaying reminders that it's not functioning even after being disabled in settings. This creates constant annoyance on startup or ...
The car shows persistent notifications about subscription services like navigation or connectivity being 'cancelled' or improved, even without subscribing. These blue screen or 'advised' messages appe...
Advanced driver assistance systems (ADAS) produce frequent beeping, bonging, and warning messages during normal driving. Owners and reviewers find the alerts overly intrusive compared to competitors.
The seatbelt warning system activates after just half a second if not buckled, producing loud chimes and screams at the driver. This makes it feel overly naggy for brief adjustments.
A barely audible repeating 'boooooop' sound occurs every 10 seconds after startup, especially in quiet conditions, possibly from telematics services like Remote Connect failing to connect. It persists...
Interface Friction
11 issues reported
The Subaru Connect app is the remote control system for features like remote start and charge monitoring. Owners frequently report inability to set it up due to QR code not appearing, VIN recognition ...
Remote start via the Subaru Connect app allows preconditioning the cabin but often fails to initiate, times out, or requires multiple app restarts and door locks first. Reliability is low, working onl...
Wireless CarPlay mirrors your iPhone to the infotainment screen but frequently fails to connect, requiring resets, re-pairing, or toggling settings. Problems worsen after remote start or software upda...
Digital Key lets you use your phone as a key via the app, but downloads frequently fail with error messages prompting retries. Multiple attempts and app updates do not resolve it.
The charge limit setting caps battery charging (e.g., at 80% for battery health) but resets to 100% after driving or charging sessions. Owners must reset it repeatedly.
The app displays stale charge percentage and requires force-closing/relaunching or manual refresh to show current levels during charging. Automatic updates are unreliable.
Adding secondary drivers to the app or car profiles fails, with QR codes not displaying or profiles not linking after primary setup. Only one device often connects fully.
The high-placed digital instrument cluster behind the squared-off steering wheel obstructs view for shorter drivers, requiring awkward positioning or straining to see.
The rectangular 'squared-off' steering wheel blocks clear view of gauges and requires adjustment to driving position. Many prefer traditional round wheels for better visibility.
After dealer service or recalls, the car enters 'Service Mode' blocking remote app functions like start until manually exited, often without on-screen prompts.
Advanced Park automatic self-parking advertised on Limited and higher trims (Touring XT+), but owners report remote parking via app absent or fails despite instructions; official feature is in-vehicle...
OTA Behavior
2 issues reported
The Solterra's OTA updates changed the remote engine start behavior, preventing owners from locking and leaving the vehicle running unattended (e.g., at a gas station in freezing weather). Previously ...
After a dealer OTA update for HVAC recall and parking assist, the Solterra stopped following the scheduled charging times set in the car, instead charging immediately when plugged in. Owners report it...
Privacy & Surveillance
3 issues reported
The Solterra Connect mobile app continuously pings the owner's phone every minute, draining the 12V battery overnight even when the vehicle is off. Subaru's recommended fix is to delete the app, thoug...
Solterra Connect app requires owners to grant Toyota and Subaru constant access to precise vehicle location data for any purpose, including internal research, with rejection blocking app use.
A sticker warns that Solterra collects driving data, which cannot be disabled without losing WiFi hotspot, remote start, and car locator features; owners worry about location data leaks.
Remote Control Capability
3 issues reported
The MySubaru app's connected services feature allows remote control of the Solterra, such as starting the engine or preconditioning climate. Owners complain that if you remotely start the car but don'...
After canceling the MySubaru connected services subscription, the app becomes completely useless and the car's GPS is fully deactivated. The app fails to update and still displays outdated information...
Subaru Owners provide remote access disconnection via MySubaru for commands like lock/unlock, remote start, and climate control in cases of abuse or victimization. This is a security feature to revoke...
Software Stability
5 issues reported
The Solterra's main systems can suddenly fail in extreme cold, turning the car into a non-responsive 'brick' even with ample battery charge. Owners report the screen glitching out in real time, with r...
Apple CarPlay on the head unit experiences audio dropping during calls and skipping with music playback, confirmed as a known issue via NHTSA bulletin for the shared platform.
Owners report multiple unspecified bugs in the 2026 Solterra's software, with no clear process from Subaru for reporting them.
The vehicle exhibits ongoing glitches that remain unresolved despite time on market.
The Subaru Connect app fails to recognize driver profiles and add secondary keys, requiring extended tech support without resolution.
Subscription Lock-in
4 issues reported
The Solterra's Remote Connect app provides remote features like start, lock/unlock, climate control, battery status, and charging management via cellular connection. After a 1-year free trial, it requ...
Drive Connect enables cloud-based navigation, voice assistant, and destination assistance on the Solterra's infotainment system. It requires a $16/month subscription after trial, with no fallback navi...
Safety Connect and Starlink services offer automatic collision notification, stolen vehicle locator, and SOS assistance, but require paid subscriptions after trials. Owners criticize putting critical ...
Advanced EyeSight driver assistance features like Traffic Jam Assist (hands-free driving under 25 mph) require Drive Connect subscription ($16/month after trial), paywalling key low-speed convenience.
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