All Reported Problems
Every documented issue for this vehicle, organized by category
Documentation Opacity
10 issues reported
The Equinox EV omits a digital camera rearview mirror, a feature from the Bolt EUV that provides unobstructed rear visibility when cargo or passengers block the traditional mirror.
The OnStar/telematics module fails, but GM confirms the issue while dealerships deny it and parts face 2-month backorders. Owners endure long waits despite evidence like OnStar letters.
Dealers hesitate to apply over-the-air (OTA) software updates unless a problem exists, leaving owners uncertain if all updates are installed post-service like telematics fixes.
Owners have 45 days to install OTA updates; skipping them shifts repair costs for preventable issues to the owner.
OTA update processes and service advisors fail to explain what changes are made or their purpose, with menus shifting unexplained.
Chevy's websites, sales, and support provide unclear info on whether Google built-in Navigation requires a subscription beyond 8 years of data, with vague 'select service plan required' notices and fr...
Dealership technicians lack knowledge of Equinox EV's adaptive cruise control stop-and-go capability, hindering diagnosis.
OnStar representatives wrongly insist a paid subscription is needed despite basic services being included with purchase, triggering constant startup warnings.
GM provides at least six separate US privacy statements (General, OnStar, etc.), complicating understanding of data practices.
Owners must perform a factory reset before selling to erase personal data, or it remains accessible to new owners.
Electronic Alerts & Nags
7 issues reported
The Forward Collision Avoidance system, meant to detect imminent crashes and brake automatically, triggers sudden hard braking or alerts with no obstacles ahead (phantom braking). This happens frequen...
Blind spot monitoring detects vehicles in adjacent lanes to warn drivers of unsafe lane changes, but it frequently false alerts with no cars present. These false positives are worse in rain, leading d...
OnStar provides connected services like real-time traffic and WiFi, but a persistent warning nag appears every engine start claiming features are unavailable without subscription. Owners must dismiss ...
Adaptive cruise control maintains set speed and distance from vehicles ahead, but it fails by not applying brakes, accelerating unexpectedly, disabling intermittently, or rolling backward from stops. ...
Various safety and infotainment alerts produce constant or distracting dinging/ringing sounds that persist and require manual dismissal. This includes screen ringing and startup warnings, irritating o...
The Driver Assist System encompasses multiple ADAS features, but a recurring 'Service Driver Assist System' warning appears on startup, indicating faults without specifics. Owners seek to disable rela...
Auto stop-start shuts off the engine at stops to save fuel, but it fails to remember the off preference and reactivates each drive despite the defeat button. Some report it stopping entirely unexpecte...
Interface Friction
2 issues reported
The 2026 Equinox's gear shifter is relocated to the steering column in the traditional wiper stalk position, mimicking its look and feel. Drivers instinctively activate it when intending to use wipers...
The built-in Google infotainment shows random Bluetooth/WiFi drops, super-zoomed out maps useless for details, and lacks Apple integrations like full texting or music library access. Owners can't reli...
OTA Behavior
5 issues reported
OTA updates do not always complete fully on the first try, often needing two vehicle power cycles to finish installation.
OTA updates can cause vehicle lockout issues, leading owners to keep the driver's door open during installation as a precaution.
After OTA updates, a splash screen announcing successful software installation appears every time the vehicle starts, requiring manual dismissal or waiting.
An OTA update caused the check engine light to illuminate along with transmission error messages, preventing the vehicle from shifting into gear.
The vehicle repeatedly prompts owners to install the same OTA update even after successful installation, with identical release notes and no versioning to indicate revisions.
Privacy & Surveillance
6 issues reported
OnStar, GM's connected vehicle service in the Equinox EV, collects detailed driver behavior data including speed, seatbelt usage, braking, and acceleration habits, which is linked to the user. Owners ...
The Equinox EV's OnStar system tracks geolocation continuously while driving and in emergencies, even if location services are disabled. GM shares this data with law enforcement and government agencie...
OnStar and myChevrolet app collect extensive personal details like name, address, sensitive traits (race, religion, medical conditions), biometrics, voice commands, camera data, and inferences on psyc...
GM shares collected data including location, driver behavior, and personal info with third parties for marketing, affiliates, and law enforcement via warrants. They previously sold data and now offer ...
Owners cannot easily delete collected data via the myChevrolet app, with rights unclear and limited to CCPA/GDPR regions only. No specific timelines for data retention are provided.
To stop data collection, owners must physically disable the OnStar module or fuse, as turning it off or canceling subscription doesn't fully prevent tracking.
Software Stability
6 issues reported
The infotainment system, which controls radio, GPS, speed display, and other vehicle functions, randomly shuts down or goes blank while driving. This blacks out all screens, disrupts navigation and au...
Cruise control systems, including adaptive cruise and Super Cruise (hands-free highway driving), unexpectedly activate emergency braking, lock brakes, or fail to disengage. Owners report brakes lockin...
Google Built-in Assistant handles voice commands for media and weather but refuses navigation requests like 'navigate to Target' or 'take me home,' responding 'Sorry, I don't understand.'
Safety features like forward collision warning, lane keep assist, parking assist, and sign recognition display 'unavailable' errors, often cleared temporarily by dealers via software resets or bulleti...
OnStar/telematics module causes infotainment, app connectivity, GPS, and remote commands to fail completely. Dealers diagnose as bad OnStar units or electrical issues with no quick fix.
Power trunk activates automatically when walking away after parking, leading to 'rear trunk service required' errors shortly after delivery.
Subscription Lock-in
5 issues reported
The responsive Google-based infotainment system, including apps from Google Play, navigation, and streaming, requires an active OnStar data subscription through AT&T after any trial period ends. Witho...
OnStar data plans for connectivity, navigation, and apps are seen as overpriced after the initial trial, with owners refusing to 'pay rent' for features on a car they've bought. Future costs after 8 y...
The MyChevrolet app for remote features like starting the car requires an active OnStar subscription; disabling OnStar to avoid data collection prevents app use and functions like remote start.
GM adds $1,500 to the sticker price as a 'forced option' for three years of OnStar and Connected Services Premium Plan, even if buyers don't want or use it.
Dealers are reluctant to disable OnStar at purchase, taking extra time and effort, leaving cars in demo mode that requires additional calls to resolve.
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